Gainsight Absent from 1 AI Recommendation Systems

⚠️ Gainsight Coverage Gap Analysis

Gainsight currently appears in 9 of 10 tracked AI recommendation systems, leaving 1 platform where users cannot discover the brand.

Missing Platforms

• Jamba (AI21)

Impact Assessment

Each missing platform represents a segment of the pre_purchase_influence_layer where Gainsight has zero visibility. When users ask these AI systems about Gainsight's category, the brand does not appear in recommendations.

User Reach Gap

Based on platform usage estimates, this coverage gap affects approximately 20M users who may interact with these AI systems.

Recommendation

Improving contextual_emergence on missing platforms requires:

Ensuring brand information is accessible to AI training pipelines

Building prompt_affinity through relevant content associations

Monitoring for platform-specific recommendation_weight changes

*Data from OutCited.com • Week 49, 2025*