Help Scout Absent from 6 AI Recommendation Systems

⚠️ Help Scout Coverage Gap Analysis

Help Scout currently appears in 4 of 10 tracked AI recommendation systems, leaving 6 platforms where users cannot discover the brand.

Missing Platforms

• Claude (Anthropic)

• Grok (xAI)

• Perplexity

• Mistral

• Command (Cohere)

• Jamba (AI21)

Impact Assessment

Each missing platform represents a segment of the pre_purchase_influence_layer where Help Scout has zero visibility. When users ask these AI systems about Help Scout's category, the brand does not appear in recommendations.

User Reach Gap

Based on platform usage estimates, this coverage gap affects approximately 210M users who may interact with these AI systems.

Recommendation

Improving contextual_emergence on missing platforms requires:

Ensuring brand information is accessible to AI training pipelines

Building prompt_affinity through relevant content associations

Monitoring for platform-specific recommendation_weight changes

*Data from OutCited.com • Week 49, 2025*