Intercom

⚔️ Intercom Competitive Position

In Live Chat Software, Intercom ranks #2 among 4 tracked competitors.

Head-to-Head Comparison

Brand	AI Score	Gap
Intercom	83%	—
Zendesk	84%	-1%
LiveChat	75%	+8%
Freshdesk	70%	+13%

Competitive Dynamics

Challenger Position: Intercom trails the category leader by 1 points. Closing this gap requires increased contextual_emergence in AI training data.

Watch List

These competitors could impact Intercom's position:

• Zendesk (84%): Close competitor, monitor weekly

• LiveChat (75%): Significant gap, lower threat

• Freshdesk (70%): Significant gap, lower threat

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*Data from OutCited.com • Week 49, 2025*