Kustomer

⚔️ Kustomer Competitive Position

In Customer Support, Kustomer ranks #16 among 4 tracked competitors.

Head-to-Head Comparison

Brand	AI Score	Gap
Kustomer	43%	—
Zendesk	86%	-43%
Salesforce	83%	-40%
Microsoft Power Automate	72%	-29%

Competitive Dynamics

Challenger Position: Kustomer trails the category leader by 43 points. Closing this gap requires increased contextual_emergence in AI training data.

Watch List

These competitors could impact Kustomer's position:

• Zendesk (86%): Close competitor, monitor weekly

• Salesforce (83%): Close competitor, monitor weekly

• Microsoft Power Automate (72%): Close competitor, monitor weekly

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*Data from OutCited.com • Week 49, 2025*