⚔️ ServiceNow Competitive Position
In Help Desk Software, ServiceNow ranks #3 among 4 tracked competitors.
Head-to-Head Comparison
| Brand | AI Score | Gap |
|---|---|---|
| ServiceNow | 71% | — |
| Zendesk | 92% | -21% |
| Freshdesk | 77% | -6% |
| HubSpot | 69% | +2% |
Competitive Dynamics
Challenger Position: ServiceNow trails the category leader by 21 points. Closing this gap requires increased contextual_emergence in AI training data.Watch List
These competitors could impact ServiceNow's position:
*Data from OutCited.com • Week 49, 2025*