Zendesk

⚔️ Zendesk Competitive Position

In Help Desk Software, Zendesk leads among 4 tracked competitors.

Head-to-Head Comparison

Brand	AI Score	Gap
Zendesk	89%	—
ConnectWise	80%	+9%
Freshdesk	72%	+17%
Salesforce	71%	+18%

Competitive Dynamics

Leadership Position: Zendesk maintains the highest prompt_affinity in this category. The nearest competitor (ConnectWise) trails by 9 points.

Watch List

These competitors could impact Zendesk's position:

• ConnectWise (80%): Significant gap, lower threat

• Freshdesk (72%): Significant gap, lower threat

• Salesforce (71%): Significant gap, lower threat

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*Data from OutCited.com • Week 49, 2025*